Shipping and Returns

We hope you love your purchase, however we have a 7 day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can request a return online by logging into your account. If you want to exchange for another size please indicate so in the notes other wise the return request will be processed as a return only. 

If your return is accepted, we’ll send you an email with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at thewildstonekrew@gmail.com.

WSC is not responsible for any orders that have a shipping status of “Delivered” via tracking number. Please reach out to delivery courier to file a claim. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded via store credit within 10 business days. Shipping charges will not be refunded. 
If more than 15 business days have passed since we’ve approved your return, please contact us at thewildstonekrew@gmail.com.

please note if an item has appeared to be worn the return will not be accepted nor will a refund be given. 

Return Shipping:

Customers are responsible for the cost of return shipping unless the item is damaged, defective, or the return is a result of our error.

We recommend using a trackable shipping method and retaining proof of postage for your records.

If any further questions please email us at thewildstonekrew@gmail.com 

Shipping: 

Some of our items are sent from outside the US. In this case tracking numbers may take a few days to update with an estimated delivery date after a shipment confirmation has been given. Please be patient and allow the tracking to update once it’s arrived in the US. 

Thank you, 

Wild Stone 
updated 10/8/26